Privacy Policy

 

Our Commitment to Privacy

Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use, safeguard and dispose of the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers’ needs.

 

What Information Do We Collect?

When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

 

1.         Personal Information You Choose to Provide

 

Financial Information

If you choose to order services from us or our partners (providers), you may need to give personal information and authorization to obtain information from various credit services.  For example, you may need to provide the following information:

 

·        Name

·        Mailing address

·        Email address

·        Credit card number

·        Home and business phone number

·        Social Security Number

·        Drivers license

·        Employer's name

·        Other personal information (i.e. mother’s maiden name)

 

Email Information

In addition to providing the foregoing information to our partners, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses.  We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

 

Disposal of Personal Information

30 days after your order has been processed by the utility service provider(s) you selected, we will remove from our systems all Personal Sensitive information, like Social Security Number, Driver's License number, Date-of-Birth, etc.  In some case we may retain the last 4 digits or first 3 digits as a reference number in case you or the service provider needs to review the order at a later date.

 

2.         Web Site Use Information

 

Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.  This information is collected on an aggregate basis.  None of this information is associated with you as an individual.

 

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use your address to identify available services for your residence and we use personal information for the purpose of fulfilling the orders for utility services you placed on our web site. 

  

Sharing Information with Utility providers.

We only share your personal information with utility service providers you elected to order service from using our web site.  We take measures to select service providers that are responsible and afford privacy protections to their customers.  However, we cannot make any representations about the practices and policies of these companies.

 

How Do We Secure Information Transmissions?

When you send confidential personal credit card information to us on our Web site, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our Web site.

 

Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information.  For that reason, we ask that you do not send confidential information such as Social Security or account numbers to us through an unsecured email.

 

How Do We Protect Your Information?

 

Information Security.  We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

 

Evaluation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.

 

Employee Access, Training and Expectations. Our corporate values, ethical standards, policies and practices are committed to the protection of customer information.  In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

 

Do We Disclose Information to Outside Parties?

We may provide aggregate information about our customers, sales, Web site traffic patterns and related Web site information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.

 

What About Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

 

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to our Web site nor the information or content contained therein.  

 

What About Service Providers on Our Web Site?

We are not responsible for the practices employed by service providers, content they enter regarding their products and/or services. 

 

Your Consent

By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy.  If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.